Frequently Asked Questions

Who can I contact with questions?

You can check the status of your rebate at any time in the My Dashboard tab. You can also call 1-877-486-9204 or email [email protected]. You can reach us from 8 a.m. to 6 p.m. ET, Monday through Friday.

How long will it take to receive my rebate?

If you apply for a rebate for a past purchase, you’ll receive the rebate within 60 days of your application approval. If you have questions about your rebate status or timing, call us at 1-877-486-9204 or email [email protected]. You can reach us from 8 a.m. to 6 p.m. ET, Monday through Friday.

Are these offers available to the general public?

These offers are available to all PPL Electric Utilities customers, with the exception of income-based offers which have additional income eligibility.

How do I check my eligibility for income-based offers?

Use our Check Best Offers tool. Remember to sign in to your PPL Electric Utilities account here on this site before opening the qualification tool. You'll receive an email along with recommendations based on your income in the qualification tool. Questions? Call us at 1-877-486-9204 or email [email protected]. You can reach us from 8 a.m. to 6 p.m. ET, Monday through Friday.

Can I submit a rebate application by mail?

Yes. Mail-in rebate forms are available to download and print. You can find the form in the “More Info” section of each product page.

How soon after installing my project do I need to apply for my rebate?

Generally, applications are due to be postmarked or submitted online within 180 days of installation. Due to the start of a new program phase, please note that the deadline to apply for rebates for equipment installed on May 31, 2026 or earlier has passed. You can reach us at 1-877-486-9204 if you have any questions.